We strive to provide you with peace of mind Our 100% Satisfaction Money Back Guarantee We know we are offering incredible value, but we understand that you’d like to be certain of this when ordering your Dentalsnap. That’s why we offer you our 60 days 100% money back guarantee which effectively gives you 60 days to evaluate your product. Thus, should you find you are not happy with your new purchase within 60 days from delivery, you may call me at any time. If I cannot help you out to the point of you being totally satisfied I will allow you to return the goods (or those you are unhappy with) in exchange for a full credit, provided you return it complete with original packaging and in an undamaged condition. Our Factory Warranties Our Dentalsnap Intra Oral Dental Cameras, ASUS Monitors and Wireless links all ship with 2 x levels of guarantee, one to safeguard you against articles being DOA (dead on arrival), and the other to safeguard you against latent manufacturing and technical defects.  To safeguard you against DOA, please return the item to us within 7 days (together with original packaging) at Crikeymate Trading, P.O. Box 5913, Gold Coast Mail Centre, Bundall, 9726, Australia together with your original invoice and we shall send you a brand new replacement unit after an elementary test.  Should you use your appliance as indicated and it just stops working, please e-mail us at guarantees@crikeymatetrading.com to inform us, and if your item has not been subjected to physical abuse or incorrect use (as per our discretion after a thorough test) we shall either send your item in for repair or replace it, whichever is most applicable.  This may take up to 2 weeks, in which case we will attempt to provide you with a free loan unit for the duration of the repair cycle.  Shipping will be performed by Australia Post Registered Mail or by an Internationally renowned Courier service.  In any event, all parcels will allow for online tracking.  When purchasing you should indicate your desite or insurance as we do not cover items lost or damaged during transit, despite us having proof of it having been sent.  Technical Support: Please e-mail us at support@crikeymatetrading.com or call us on +614 1281 4046 during business hours (8.30am to 5pm) Brisbane time UTC + 10 Hrs (Australian East Coast Time) or skype on hholder. Crikeymate Medical Trading (Australia) Saving You a Mint on Quality Medical Products